Our Shipping Policy
Standard shipping is with UPS. Ground. The rates quoted are the average UPS
charge for a standard size order. If you wish to use a different method of shipping,
you may choose from the options provided. Local
Pickup in Brooklyn NY, is available for no additional cost, please contact us for
details. We will make an effort to ship orders placed by 2:00 PM Eastern Time the
same day. Tracking numbers and transit times will be sent by e-mail upon processing
your order. Any discounts that apply to your order apply to the shipping rates as
Alaska & Hawaii orders will be shipped by the United States Postal Service. Canadian Orders will be shipped by UPS ground at slightly higher rates.
Small Quantity orders (3 or less) will be shipped by USPS Priority Mail.
FREE SHIPPING FOR ORDERS OF 12 OR MORE
Our Return Policy
We aim to provide a high quality, easy to use, and useful product. We hope you
will find them to your satisfaction. In the event you are not pleased, you may
return the unused portion of your order within 30 days from your receipt of
the order. A credit will be issued to your card in the amount of the portion that
has been returned.
Shipping Charges are not refundable.
Unused items may be exchanged for a different size for no additional cost at any
Please contact us at any time for any concerns or issues you may have with your
order. We will do our best to provide you with outstanding care.
Our goal is to provide you with outstanding service that you would expect from
good friends. As we are all parents of a cochlear implanted child, it is our solemn
responsibility to help one another in our mission to bring “hearing” to our