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Hearing Pocket
we ship UPS

Our Shipping Policy

Standard shipping is with UPS. Ground. The rates quoted are the average UPS charge for a standard size order. If you wish to use a different method of shipping, you may choose from the options provided. Local Pickup in Brooklyn NY, is available for no additional cost, please contact us for details. We will make an effort to ship orders placed by 2:00 PM Eastern Time the same day. Tracking numbers and transit times will be sent by e-mail upon processing your order. Any discounts that apply to your order apply to the shipping rates as well.

Alaska & Hawaii orders will be shipped by the United States Postal Service. Canadian Orders will be shipped by UPS ground at slightly higher rates.

Small Quantity orders (3 or less) will be shipped by USPS Priority Mail.

FREE SHIPPING FOR ORDERS OF 12 OR MORE

Our Return Policy

We aim to provide a high quality, easy to use, and useful product. We hope you will find them to your satisfaction. In the event you are not pleased, you may return the unused portion of your order within 30 days from your receipt of the order. A credit will be issued to your card in the amount of the portion that has been returned.

Shipping Charges are not refundable.

Unused items may be exchanged for a different size for no additional cost at any time.

Please contact us at any time for any concerns or issues you may have with your order. We will do our best to provide you with outstanding care.

Our goal is to provide you with outstanding service that you would expect from good friends. As we are all parents of a cochlear implanted child, it is our solemn responsibility to help one another in our mission to bring “hearing” to our children.